Support Forum Support Forum GDPR Cookie Compliance problems with banner display and privacy tools

Topic Resolution: Resolved
Viewing 5 posts - 1 through 5 (of 5 total)
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  • Avatargrafica binnella
    June 25, 2020 @ 10:21 am

    Hello,
    I’m having an issue with your plugin.
    I used it before with another WP theme, but now it’s not working well with the one i’m using right now: avada.
    The issues is about the banner: it doesn’t shows up, as it should, once you go to the website, but it shows up with a quick screen right before loading the homepage: https://imgur.com/09t8quO
    plus, on the old website i was using your privacy tools short code to let the users delete their data if the wanted to, but now if I insert the short code in the webpage, nothing shows up: https://imgur.com/undefined

    My website is in maintenance mode actually so, can I send you my credentials by email?
    thank you in advance
    Sofia

    Moove AgencyMoove Agency
    June 26, 2020 @ 11:51 am

    Hi @grafica

    It would be great if you could please send us a temporary admin access to plugins@mooveagency.com so that we can have a look at the issue.

    Thanks

    Moove AgencyMoove Agency
    June 29, 2020 @ 10:30 am

    Hi @grafica

    We checked your site and the only thing we noticed is the header is visible if the settings screen is open (too large z-index is used by theme).

    This could be fixed by using the following code snippet:

    add_action('moove_gdpr_inline_styles','gdpr_cookie_css_extension',10,3);
    function gdpr_cookie_css_extension( $styles, $primary, $secondary ) {
    ob_start();
    ?>
    .fusion-header-wrapper {
    z-index: 9000;
    }
    <?php
    $styles .= ob_get_clean();
    return $styles;
    }

    Hope this helps.
    Thanks

    Avatargrafica binnella
    June 30, 2020 @ 7:34 am

    ok thank you. Where should I insert this code you sent me? In the CSS additional panel of WordPress?
    also: do you see the the Privacy tools page as it should be? I keep seeing it like this: https://imgur.com/MoNF2yE

    thank you in advance,
    Sofia

    Moove AgencyMoove Agency
    July 03, 2020 @ 9:35 am

    Hi @grafica

    You should insert that piece of code into the functions.php file.

    Privacy tools shortcode is a premium shortcode and looks like this:
    [gdpr_cookie_settings_content]
    This premium shortcode requires a premium licence to unlock this feature. You can buy the licence here.

    We don’t recognise the shortcode used in your screenshot. Perhaps it’s from another cookie plugin that you used in the past?

    Hope this helps.
    Thanks

Viewing 5 posts - 1 through 5 (of 5 total)

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