Support Forum Support Forum GDPR Cookie Compliance Problem with Licence manager

Topic Resolution: Resolved
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
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  • Premium
    AvatarDaniel Šabjan
    February 03, 2020 @ 11:10 am

    Hello,

    i have problem with Licence manager. I put in valid key, but system said: This Licence Key is no longer valid for this domain.
    The web site is on the list of production sites.

    Any help?

    Regards, Daniel

    Moove AgencyMoove Agency
    February 03, 2020 @ 11:17 am

    Hi Daniel,

    Thanks for using our plugins.

    We have deactivated the licence for your domain (st**no-kl**arstvo-r**f.si), please activate your licence key again.

    Hope this helps.

    Premium
    AvatarDaniel Šabjan
    February 03, 2020 @ 12:23 pm

    It is ok now but at Coockie Declaration I get message:
    This feature is not supported in this version of the Premium Add-on.
    Activate your licence to download the latest version of the Premium Add-on.

    Don’t have a valid licence key yet?

    Any help?

    Daniel

    Moove AgencyMoove Agency
    February 04, 2020 @ 11:10 am

    Hi Daniel,

    Could you please check in your admin area if the premium add-on is downloaded and activated properly?
    If the Premium add-on is not active, you can manually activate it in the CMS -> Plugins

    Thanks

    Premium
    AvatarDaniel Šabjan
    February 19, 2020 @ 9:17 am

    Hi,

    I have still problem with Cookie Declaration. I get message:

    ==================
    This feature is not supported in this version of the Premium Add-on.
    Activate your licence to download the latest version of the Premium Add-on.

    Don’t have a valid licence key yet?
    Login to your account to generate the key or buy a new licence here.
    ==================

    I can send you screenshots, if you need them.

    Regards, Daniel

    Moove AgencyMoove Agency
    February 19, 2020 @ 9:25 am

    Hi Daniel,

    Could you please confirm the plugin version you are using? For both base and add-on plugins? The latest should be v4.1.5 for base plugin and v2.7.0 for premium add-on.

    Thanks

    Premium
    AvatarDaniel Šabjan
    February 19, 2020 @ 9:41 am

    Base: 4.1.5
    Premium Add-On: 2.1.1

    Where can I download version 2.7.0?

    Regards, Daniel

    Moove AgencyMoove Agency
    February 19, 2020 @ 10:26 am

    Hi Daniel,

    It seems your add-on is outdated and the plugin updater is not included, by this you can’t update the plugin from your plugins page. To get the latest premium add-on, please follow the steps below:

    1. Deactivate your licence key in GDPR Cookie Compliance -> Licence manager tab
    2. Navigate to Plugins in your admin area and remove the GDPR Cookie Compliance – Premium Add-on plugin from your site completely (delete plugin)
    3. Open the GDPR Cookie Compliance -> Licence manager and activate your licence key again, by this you will get the latest version from our server (will be downloaded and activated as a plugin)

    Please note the plugin updater is included in the latest version of our plugins, so you can keep the premium add-on updated on your site.

    Hope this helps.

    Premium
    AvatarDaniel Šabjan
    February 19, 2020 @ 5:38 pm

    Thanks, it is ok now.

    Daniel

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