Support Forum Support Forum GDPR Cookie Compliance License not valid

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    AvatarDaniel Frydman
    April 28, 2020 @ 2:10 pm

    Hi there

    we purchased a license for a client site and it was working fine on the dev and staging site, but then when we move it to live, a load of stuff goes wrong.

    Tabs lose their content – show a 1 instead of the info – and it doesn’t seem to have anything to do with the find and replace script run within the Better Search & Replace plugin as that specifically looks for the URL to replace and only does that.

    Happened on two sites now and it’s a real pest as it removes actual text and replaces it with the number 1.

    Then we can’t get the license to be recognised on the live site – this one moved from staging. to www. on the same IP address, but we get the message:

    License key: [replaced]
    This licence is invalid. The licence key is already in use on 1 site out of 1 sites.

    However, this IS the site it’s registered for. I’ve ensured we’ve deactivated it on the dev site, but it won’t run on the live site.

    Thanks

    Dan

    Moove AgencyMoove Agency
    April 28, 2020 @ 3:29 pm

    Hi Daniel,

    Thanks for your email and for using our plugins.

    1) We can see that your licence is currently active on this site: epgot.com

    Is it the correct domain?

    If not, are you able to de-activate the licence on that site?

    2) If you see content like ‘1’ instead of your correct content, please ensure that you are using the latest version for both the free GDPR plugin and the premium add-on.
    You will then need to setup the content again if it already disappeared.

    Hope this helps

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