Support Forum Support Forum GDPR Cookie Compliance Is my the plugin tracking correctly the users behaviour in my website?

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    AvatarAlayn Endaya
    February 14, 2020 @ 11:15 am

    Hi!

    I’ve got an issue related to the Analytics panel. There are some data that doesn’t make much sense to me.

    It states like this:

    Percentage of users who accepted all cookies: 93 / 27.43%
    Percentage of users who accepted Strictly Necessary Cookies only: 5 / 1.47%
    Percentage of users who accepted Strictly Necessary Cookies and 3rd Party Cookies only: 2 / 0.59%
    Percentage of users who accepted Strictly Necessary Cookies and Additional Cookies only: 227 / 66.96%

    Which confuses me is that I’ve got 3rd Party Cookies activated by default, whereas I’ve got Additional Cookies deactivated by default. I’ve got it with full-screen mode.

    So I don’t find it logical that 66.96% of the users did purposely activate Additional Cookies and deactivate 3rd Party ones… which is what can be infered from the data above.

    I’d bet there is a confussion between last 2 rows: the plugin is considering the cases of the third row (accepted 3rd Party Cookies) as if they were of the fourth row (accepted Additional Cookies), and the other way around. Does it make sense? And if this is the case, could it be fixed, so it shows the properly the data?

    Thanks in advance!!!

    Moove AgencyMoove Agency
    February 17, 2020 @ 7:54 am

    Hi Alayn,

    Thanks for using our plugins and reporting the issue. We will investigate the problem and release the fixed version soon.

    Thanks

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    AvatarAlayn Endaya
    February 17, 2020 @ 8:03 am

    Thank you for your quick answer! 🙂

    Kind regards.

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