Support Forum Support Forum GDPR Cookie Compliance High CPU on Windows IIS

Topic Resolution: Resolved
Viewing 8 posts - 1 through 8 (of 8 total)
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  • Avatarinfo@jansass.com
    July 29, 2020 @ 9:12 am

    Hello,

    starting from version 4.2.5, when activating the plugin (or whens its already active), Windows IIS servers use all CPUs and stop responding for that domain when loading the plugin. I’ve disabled the plugin, the CPUs went normal, i’ve activated it back again: high CPUs, no response.

    So current, i have to deactivate it and it was fine with 4.2.4, and its fine on Apache2.

    Any ideas?
    Jan

    Moove AgencyMoove Agency
    July 29, 2020 @ 9:22 am

    Hi Jan,

    Thanks for using our plugins.

    You can try to enable the static script injection feature by adding the following code snippet to your functions.php

    add_action( 'gdpr_cc_prevent_ajax_script_inject', '__return_true' );

    Hope this helps.

    Avatarinfo@jansass.com
    July 29, 2020 @ 9:53 am

    Hi Moove,

    tried, did not change the high CPU values; deactivated plugin again… More ideas ?

    Best
    Jan

    Moove AgencyMoove Agency
    August 03, 2020 @ 8:51 am

    Hi Jan,

    Could you please provide a URL where we can see the performance of your site?

    Thanks

    Avatarinfo@jansass.com
    August 03, 2020 @ 8:54 am

    Hi Moove,

    problish: if i activate the plugin, the website will be down; so you cant really see the error…

    Jan

    Moove AgencyMoove Agency
    August 03, 2020 @ 8:58 am

    Hi Jan,

    Do you have any errors in your log file? Which file / function cause the slow performance?
    You can also test the performance of your server using testing tools like:
    Pingdom: https://tools.pingdom.com/
    GTmetrix: https://gtmetrix.com/

    Basically our plugin shouldn’t cause performance issues, these kinds of problems are related to your hosting. The best would be if you can ask your hosting support to check the performance issues for you.

    Hope this helps.

    Avatarinfo@jansass.com
    August 03, 2020 @ 9:00 am

    Yes, i know they are related to hosting, its IIS, there are no problems on Apache2. The problems start one the plugin is active; something is taking up 100% on (this machine) 4 CPUs; and since it IIS (and that MS s**t should be available anywhere on this planet) i cant even see which PHP was loaded last; i have a thread PID (for the whole PHP process), and thats it. It does not happen with the version before…

    Avatarinfo@jansass.com
    August 04, 2020 @ 8:26 am

    Please close ticket, we’ve moved all installation to Cookie Notice for GDPR

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