Support Forum Support Forum GDPR Cookie Compliance GDPR Cookie Compliance – Functional cookie settings enable / disable issue

Topic Resolution: Resolved
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  • Avatarjamaluddin
    July 14, 2020 @ 7:44 am

    Hi,

    Our client reported an issue when the user sets the functional cookie to disable.

    It seems that functional cookies automatically enables immediately after I disabled them and save settings. Two other cookie sets work as expected.

    Let say I disable it and save(See the following attached).

    https://prnt.sc/thdyye

    Then the webpage refreshes automatically. Again when I open the settings, it enables automatically (See the following attached).

    https://prnt.sc/thdzdt

    It doesn’t make sense. Do you have any idea?

    Here are our admin settings(See the following attached).

    https://prnt.sc/thdzou

    It is noted that I am using base plugin version 4.2.4 base and premium plugin versions 2.7.8

    Any help with this would be greatly appreciated

    Kind Regards,
    Jamal

    Moove AgencyMoove Agency
    July 29, 2020 @ 8:22 am

    Hi @jamaluddin

    Thanks for using our plugins.

    Can you please update your plugins (both free and premium) to the latest version – does this resolve your issue?

    If not, we noticed there are some javascript errors on your site that could potentially cause conflicts with our javascript functionality:
    https://www.dropbox.com/s/7w8nxssdetvqfwd/Screenshot%202020-07-29%20at%2009.19.55.png?dl=0

    Hope this helps.
    Thanks

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