Support Forum Support Forum GDPR Cookie Compliance GDPR Cookie Compliance – Functional cookie settings enable / disable issue

Topic Resolution: Resolved
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  • Author
  • Avatarjamaluddin
    July 14, 2020 @ 7:44 am


    Our client reported an issue when the user sets the functional cookie to disable.

    It seems that functional cookies automatically enables immediately after I disabled them and save settings. Two other cookie sets work as expected.

    Let say I disable it and save(See the following attached).

    Then the webpage refreshes automatically. Again when I open the settings, it enables automatically (See the following attached).

    It doesn’t make sense. Do you have any idea?

    Here are our admin settings(See the following attached).

    It is noted that I am using base plugin version 4.2.4 base and premium plugin versions 2.7.8

    Any help with this would be greatly appreciated

    Kind Regards,

    Moove AgencyMoove Agency
    July 29, 2020 @ 8:22 am

    Hi @jamaluddin

    Thanks for using our plugins.

    Can you please update your plugins (both free and premium) to the latest version – does this resolve your issue?

    If not, we noticed there are some javascript errors on your site that could potentially cause conflicts with our javascript functionality:

    Hope this helps.

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