Support Forum Support Forum GDPR Cookie Compliance Full screen mode not showing text

Topic Resolution: Resolved
Viewing 9 posts - 1 through 9 (of 9 total)
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    Avatarrejbaxx
    May 12, 2020 @ 10:14 am

    Hi
    My fullscreen box is not showing any text? Can you help me?

    Moove AgencyMoove Agency
    May 12, 2020 @ 10:43 am

    Hi Rejbaxx,

    Thanks for using our plugin.

    We checked your site and we see the text fine on our end:
    https://www.dropbox.com/s/00j74twcnut2igq/Screen%20Shot%202020-05-12%20at%2011.41.25%20am.png?dl=0

    Could it be just local cache on your computer?

    Do you want to open the page in a private browsing window to test it?

    Premium
    Avatarrejbaxx
    May 12, 2020 @ 10:44 am

    Please try the danish version of the site.

    Moove AgencyMoove Agency
    May 12, 2020 @ 10:55 am

    Hi Rejbaxx,

    We also see just the dot on the front-end.

    Can you please end us a screenshot of the particular section in the CMS where the Danish text should be placed?
    CMS > GDPR Cookie Compliance Plugin > select the Danish version (at the top) if you are using language translator plugin on your site > then select the ‘Overview’ tab
    https://www.dropbox.com/s/j51v5aqtpujxq90/GDPR_Cookie_%E2%80%B9_Moove_Agency_%E2%80%94_WordPress.png?dl=0

    Do you see your Danish text placed in the text editor or is there just the dot too?

    If all looks good on your end, we may need to have a temp access to your CMS to see why the Danish version does not work.
    (You can invite plugins@mooveagency.com as a user).

    Hope this helps.

    Premium
    Avatarrejbaxx
    May 12, 2020 @ 11:08 am

    Hi,
    https://baxxpromotion.com/skaermbillede-2020-05-12-kl-12-59-53/

    I do not see the dot in the cms. I will sent an invite to you.

    Moove AgencyMoove Agency
    May 12, 2020 @ 11:14 am

    Great, thanks, we’ll check that and get back to you soon.

    Premium
    Avatarrejbaxx
    May 12, 2020 @ 11:14 am

    Thank you for helping. It means a lot.

    Moove AgencyMoove Agency
    May 12, 2020 @ 4:00 pm

    Hi Rejbaxx,

    We found the bug in the plugin and fixed it.
    All is working well now on your site.
    You can remove our temporary user.

    Hope this helps.
    Thanks

    Premium
    Avatarrejbaxx
    May 13, 2020 @ 6:12 am

    Hi
    Thankyou for helping. Have a nice day 🙂

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