Support Forum Support Forum GDPR Cookie Compliance Design Bug & Multilanguage?

Topic Resolution: Resolved
Viewing 4 posts - 1 through 4 (of 4 total)
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  • Avatartcz
    May 15, 2020 @ 12:32 pm

    Hi Dear Moove Support,

    I am a web designer, considering to purchase the premium version of your cookie plugin for my client. However, before I do, I have two issues/questions that I hope you can resolve, and confirm that the plugin is the right choice for for my website:

    1.

    When opening the cookie banner settings the pop-up window is partly covered by my website’s navigation (the black background of your plugin doesn’t seem to cover all my site’s elements, but instead my header/navigation seems to be the froint element):

    Screenshot: https://drive.google.com/file/d/1RDfDBK8aYYiUdDviGqd5Q7vBN56CTjOd/view?usp=sharing

    Is this something that I can fix in the plugin, and if so, how?

    2. Do you offer a multi-language option for the premium plugin? Meaning, if the user switches the site’s language while the cookie banner is active, the language of the banner (and settings menu) will switch accordingly?

    Thank you kindly for your support.

    Nina

    Moove AgencyMoove Agency
    May 21, 2020 @ 10:56 am

    Hi Nina,

    Thanks for interesting in our plugins.

    1. The popup issue on your site is related to a theme conflict. It could be a very high z-index assigned to your site header. We can provide you with a quick fix if you can share your site URL and we can see where the issue is coming from. This could be simply fixed by a CSS rule.

    2. Our GDPR Cookie Compliance plugin supports multi-language sites, the free plugins is also WPML, QTranslate, WP Multilang and Polylang compatible. The premium add-on has additional features like you can define different tracking scripts for language sites.

    Hope this helps.

    Avatartcz
    May 21, 2020 @ 12:25 pm

    Dear Moove Agency,

    Thanks so much for your response!

    1. My site URL is https://www.schilddruesenpraxis.ch/. If you could send the quick CSS fix for the depth issue, it would be greatly appreciated!

    2. Perfect, thank you for the details. My site uses WPML, so it’s good to know that the two plugins are compatible.

    Thanks again,
    nina

    Moove AgencyMoove Agency
    May 22, 2020 @ 6:49 am

    Hi Nina,

    Thanks for the details.

    We just checked your site, and your header wrapper has a very high z-index value (10010), you can add the following code snippet to your functions.php and the header conflict should be fixed:

    add_action('moove_gdpr_inline_styles','gdpr_cookie_css_extension',10,3);
    function gdpr_cookie_css_extension( $styles, $primary, $secondary ) {
      $styles .= ".fusion-header-wrapper { z-index: 9000; }"
      return $styles;
    }

    Hope this helps.

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