Support Forum Support Forum GDPR Cookie Compliance Cookies are saved even though the customer rejects them with a click

Topic Resolution: Resolved
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  • Author
  • Avatarcookiemonster
    January 23, 2020 @ 4:42 pm

    Hi there!
    Although the customer expressly rejects cookies, all cookies are saved. This is a clear data protection violation. Please fix this heavy bug as soon as possible! That is not acceptable.

    Moove AgencyMoove Agency
    January 28, 2020 @ 8:53 am

    Hi there,

    When the “reject” button is enabled, the plugin store the “reject” option in session storage, otherwise the user still see the cookie banner.
    The solution for your problem is the following:
    – disable the “reject” button
    – the user can disable / enable the cookies only from the Cookie Settings Screen, if the strictly necessary cookies are disable, the banner will be always visible.

    Hope this helps.

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