Support Forum Support Forum GDPR Cookie Compliance Cookie declaration requires update of the premium plugin

Topic Resolution: Resolved
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
  • Premium
    AvatarMikaela Lidquist
    February 13, 2020 @ 7:53 am

    When I click on Cookie declaration under settings I get this message:

    “This feature is not supported in this version of the Premium Add-on.
    Activate your licence to download the latest version of the Premium Add-on.
    Don’t have a valid licence key yet?
    Login to your account to generate the key or buy a new licence here.”

    My licence is activated and there are no available updates. How do I solve this?

    Best regards,

    Moove AgencyMoove Agency
    February 13, 2020 @ 8:16 am

    Hi Mikaela

    Can you please try to de-activate and then activate your licence again?

    If that does not work, you can follow these steps:

    1) Please remove the GDPR Cookie Compliance – Premium Add-on plugin (keep the free GDPR plugin active and please ensure you’re using the latest version)

    2) In GDPR Cookie Compliance settings page, find the Licence manager tab.

    3) If you have an activated licence key, deactivate the key and re-activate the key again. This process will force re-download of the latest version of GDPR Cookie Compliance – Premium Add-on.

    This process should resolve any issues.

    If you still have problems, please let us know and we will look into this issue further.

Viewing 2 posts - 1 through 2 (of 2 total)

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