- PremiumMikaela LidquistFebruary 13, 2020 @ 7:53 am
When I click on Cookie declaration under settings I get this message:
“This feature is not supported in this version of the Premium Add-on.
Activate your licence to download the latest version of the Premium Add-on.
Don’t have a valid licence key yet?
Login to your account to generate the key or buy a new licence here.”
My licence is activated and there are no available updates. How do I solve this?
MikaelaMoove AgencyFebruary 13, 2020 @ 8:16 am
Can you please try to de-activate and then activate your licence again?
If that does not work, you can follow these steps:
1) Please remove the GDPR Cookie Compliance – Premium Add-on plugin (keep the free GDPR plugin active and please ensure you’re using the latest version)
2) In GDPR Cookie Compliance settings page, find the Licence manager tab.
3) If you have an activated licence key, deactivate the key and re-activate the key again. This process will force re-download of the latest version of GDPR Cookie Compliance – Premium Add-on.
This process should resolve any issues.
If you still have problems, please let us know and we will look into this issue further.AuthorPostsViewing 2 posts - 1 through 2 (of 2 total)
Cookie declaration requires update of the premium plugin
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.