Support Forum Support Forum GDPR Cookie Compliance Cannot enable geolocation

Topic Resolution: Resolved
Viewing 12 posts - 1 through 12 (of 12 total)
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    AvatarGabriel Dube-Mendez
    March 03, 2020 @ 4:05 pm

    When I click geolocation I get “There has been a critical error on your website. Please check your site admin email inbox for instructions.” and I don’t have any emails

    Moove AgencyMoove Agency
    March 04, 2020 @ 9:18 am

    Hi Gabriel,

    Thanks for using our plugins.

    We have tested the Geo Location feature again in multiple environments, and can’t replicate the reported issue.
    Could you please provide more details about the issue in order to continue the investigation:
    1. WordPress version used
    2. Did you get any e-mail related to the error? If so, please let us know the error message you got.

    We also detected that the wp-admin URL is accessible from http://har….cs.com/wp-admin/, please try to login using HTTPS protocol: https://har….cs.com/wp-admin/ and this could fix the mixed content problems on your admin area.

    Thanks

    Premium
    AvatarGabriel Dube-Mendez
    March 04, 2020 @ 2:38 pm

    Hi there,

    My WordPress 5.3.2

    I did not get any email in regards to the issue at all. I tried again but nothing

    This is what I see

    https://pasteboard.co/IXxQPV3.png

    Moove AgencyMoove Agency
    March 05, 2020 @ 8:53 am

    Hi Gabriel,

    If the problem persists, we will need temporary admin access to your site in order to find the conflict and fix the problem.
    Please don’t post it on this forum but send us an invite to plugins@mooveagency.com

    Thanks

    Premium
    AvatarGabriel Dube-Mendez
    March 11, 2020 @ 2:29 pm

    Ok I created you an account.

    Did you receive the email?

    Moove AgencyMoove Agency
    March 12, 2020 @ 8:21 am

    Hi Gabriel,

    Thanks for your help on this.

    We have identified the issue and released a new version today (2.7.2), please update your plugin to the latest version. You can remove the temporary user.

    Hope this helps.

    Premium
    AvatarGabriel Dube-Mendez
    March 12, 2020 @ 5:31 pm

    Where do I download this new version? My plugin disappeared and now I can’t find it to reinstall

    Moove AgencyMoove Agency
    March 12, 2020 @ 8:22 pm

    Hi Gabriel,

    All you need to do to get the latest premium version is this:

    1) Update the free version of plugin to the latest version
    2) Add your licence key to the Licence Manager section within the plugin settings screen, click Activate
    3) The latest premium features will be downloaded automatically for you

    Hope this helps.
    Thanks

    Premium
    AvatarGabriel Dube-Mendez
    March 12, 2020 @ 8:24 pm

    I can’t find the plugin anymore. Can you send me the zip file so I can install it? Otherwise where do I download it from again? because it disappeared from my dashboard

    Moove AgencyMoove Agency
    March 12, 2020 @ 8:53 pm

    Hi Gabriel,

    you can download it directly from your CMS > Plugins > Add New
    or you can download it here: https://wordpress.org/plugins/gdpr-cookie-compliance/

    Hope this helps.
    Thanks

    Premium
    AvatarGabriel Dube-Mendez
    March 12, 2020 @ 8:54 pm

    It says Last updated:2 weeks ago

    Moove AgencyMoove Agency
    March 13, 2020 @ 4:27 am

    Hi Gabriel,

    that’s correct, there are two plugins:
    1) Free plugin > updated 2 weeks ago
    2) Premium add-on > updated yesterday

    Hope this helps

Viewing 12 posts - 1 through 12 (of 12 total)

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