Topic Resolution: Resolved
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • Premium
    AvatarPasi Tuomainen
    July 08, 2020 @ 11:01 am

    Hello.

    We just enabled the Premium version of the plugin and we are facing issues with the Geolocation plugin.
    There seems to be an issue with a caching plugin that we use on the website (WP Fastest Cache) since the geologation option is working properly only when caching is disabled. With caching on, the geolocation seems to be giving wrong results.

    Thank you

    Moove AgencyMoove Agency
    July 08, 2020 @ 1:40 pm

    Hi Pasi Tuomainen,

    Thanks for using our plugins.

    If GeoLocation feature is enabled, please ensure in your caching plugins the gdpr-cookie-compliance/dist/scripts/main.js is excluded, and disable the combine inline JS feature.

    Hope this helps.

    Premium
    AvatarPasi Tuomainen
    July 09, 2020 @ 12:26 pm

    Hello.
    We are still having the issue. I have confirmed (I think) that gdpr-cookie-compliance/dist/scripts/main.js is not being cached but still geolocation does not work.
    In the page code I get `
    /* <![CDATA[ */
    var moove_frontend_gdpr_scripts = {“ajaxurl”:”https:\/\/www.arction.com\/wp-admin\/admin-ajax.php”,”post_id”:”30832″,”plugin_dir”:”https:\/\/www.arction.com\/wp-content\/plugins\/gdpr-cookie-compliance”,”is_page”:”1″,”strict_init”:”2″,”enabled_default”:{“third_party”:0,”advanced”:0},”geo_location”:”false”,”force_reload”:”false”,”is_single”:””,”current_user”:”0″,”load_lity”:”true”,”cookie_expiration”:”365″,”geo_debug”:”|EU|”,”display_cookie_banner”:”true”,”gdpr_consent_version”:”1″,”gdpr_uvid”:”b8295d513e0629a164a5dc3707292bac”,”stats_enabled”:””,”gdpr_aos_hide”:”false”,”consent_log_enabled”:””,”enable_on_scroll”:”false”};
    /* ]]> */
    `
    which is copied in every page no matter where it is from, and it seems to not be dynamically created.

    Thank you

    Premium
    AvatarPasi Tuomainen
    July 13, 2020 @ 1:58 pm

    Similar results when we replaced our caching plugin from WP Fastest Cache to Total Cache.
    Can you please provide with proper installation instructions for either of those plugins?

    Moove AgencyMoove Agency
    July 13, 2020 @ 6:19 pm

    Hi Pasi

    Thanks for providing further details.

    We’re going to have a look at this and come back to you soon.

    Hope this helps.
    Thanks

    Moove AgencyMoove Agency
    July 28, 2020 @ 9:44 am

    Hi Pasi,

    Thanks for your patience on this.

    We have identified the issue, please update your plugins to the latest version and in GDPR Cookie Compliance -> Geo Location tab review your settings and click to “Save changes” button.

    Hope this solves the issue.

    Premium
    AvatarPasi Tuomainen
    July 28, 2020 @ 2:10 pm

    Hello.

    We tried to update the plugin but the update failed.
    We followed the instructions given here https://support.mooveagency.com/topic/premium-add-on-not-working/ and here https://support.mooveagency.com/topic/premium-version-does-not-update/
    but now we get an error “This Licence Key is no longer valid for this domain”. We tried reactivating the same licence but get the same error.

    Moove AgencyMoove Agency
    July 29, 2020 @ 8:08 am

    Hi Pasi,

    Thanks for using our plugins.

    I checked your licence and it’s correctly assigned to arction.com domain.

    Can you please check your plugins in your WordPress Admin area –  do you see the following plugin listed: GDPR Cookie Compliance – Premium Add-On ?

    A. If the plugin is on the list, but it’s not activated
    Please click the “Activate” button – check if you have the latest premium features available now.

    B. If the plugin is on the list and is activated and yet you can’t use the premium features or can’t update the plugin, then follow these steps:
    1) Delete the premium add-on plugin from your CMS completely
    2) Update the GDPR free plugin to the latest version
    3) Deactivate the licence key on the “Licence Manager” tab of the free GDPR plugin
    4) Paste the licence key again and activate again > this will force automatic download of the latest version of the premium add-on

    C. Or If you can’t find the premium add-on plugin at all, then please try:
    1) Deactivate the licence key on the “Licence Manager” tab
    2) Paste the licence key again and activate again

    The deactivation doesn’t affect your settings stored in the plugin.

    Does this solve your problem?

    If not, can you please send us a screenshot of the error message?

    Hope this helps.
    Thanks

    Premium
    AvatarPasi Tuomainen
    July 29, 2020 @ 9:32 am

    Hello.
    The license seems to be activated again properly now.
    Also geo-location seems to be working properly as well.

    Thank you.

    Premium
    AvatarPasi Tuomainen
    July 30, 2020 @ 12:02 pm

    Hello.
    It seems that 3rd party cookies on EU websites now load without the user clicking Accept on the banner, even though the default setting is off.

    Moove AgencyMoove Agency
    August 03, 2020 @ 8:38 am

    Hi Pasi,

    We have checked your site, and it seems the setting is set to default enable for the third party and strictly necessary always enabled. Could you please double check your settings and purge the cache on your site?
    Could you please prepare a screenshot of the settings used for thrid-party cookies?

    It should be like this one:

    Thanks

    Premium
    AvatarPasi Tuomainen
    August 03, 2020 @ 1:02 pm

    Hello.

    Yes we can verify that the settings are exactly as in the picture.
    The behavious is as follows. Once we clear the cache, for a little while the site works properly.
    After a while, (an hour or so) doing the same test again , we will face the same issue as before, ie the cookies will load automatically.

    Thank you

Viewing 12 posts - 1 through 12 (of 12 total)
You must be logged in to reply to this topic.