Support Forum Support Forum GDPR Cookie Compliance 3rd party cookies not enabled by default

Topic Resolution: Resolved
Viewing 9 posts - 1 through 9 (of 9 total)
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    AvatarDane
    May 19, 2020 @ 7:48 am

    Hi,

    I have the pro version of your GDPR Compliance Plugin, and I’m having difficulties setting the 3rd party cookies to be enabled by default.

    Please see the attached screenshot for the settings as they currently are on the site, and the result when loading the site in a private browser with the cache cleared.

    Please let me know if you can help. I’m seeing a 95% reduction in traffic via Google Analytics, and I’m 100% certain it’s because of this (for example, my CDN CloudFlare still shows might higher traffic).

    Screenshot of the plugin settings: https://imgur.com/6KCuKQX
    This is what i see when loading the site in a private browser (cache cleared) and clicking on settings > 3rd party cookies: https://imgur.com/mw5Bohw

    Moove AgencyMoove Agency
    May 21, 2020 @ 11:10 am

    Hi Dane,

    Thanks for your comments.

    We just checked your site, and it seems the GDPR Cookie Compliance plugin is not active. In this case, we can’t see the issue in real-time.
    Also, we identified some console errors (screenshot attached) which breaks the JavaScript functionality and this could be the reason why the “enable default” was stopped on your end.
    The console error is related to “Social Share Buttons” plugin: "Uncaught ReferenceError: essb_settings is not defined"

    You can follow the steps below to fix the issue:
    1. Please deactivate the social share buttons plugin (at least temporary to see if the errors are gone)
    2. Active the GDPR Cookie Compliance plugin and test it, if the “default enable” feature works as expected.
    3. If the GDPR plugin works fine, you can try to activate again the social share plugin and test the functionality again. If the same issue occurs, you can ask your developers to check why the social share plugin generates errors, or you can speak directly to social share plugin support.
    4. If the ‘enabled by default’ feature doesn’t work while the social share plugin is deactivated, please get back to us (you can add your reply to this topic) and we can check your site and start the investigation.

    Console Errors

    Hope this makes sense.

    Premium
    AvatarDane
    May 26, 2020 @ 4:27 am

    Hi there,

    I deactivated the social share plugin, and cleared all caches. The “enabled by default” feature is still not working, despite being set to “Enabled” in the 3rd party cookie settings.

    Please let me know if there is anything else I can do to fix this.

    When I disabled the GDPR plugin, my traffic reports in Google Analytics returned to normal levels. I really need that data.

    Kind regards,
    Dane

    Moove AgencyMoove Agency
    May 26, 2020 @ 9:42 am

    Hi Dane,

    We have noticed that you are using the outdated version of our premium add-on.

    Please update the premium add-on to the latest version 2.7.5 which should resolve your issues.

    You can do so in your CMS > Plugins.

    Hope this helps.
    Thanks

    Premium
    AvatarDane
    May 26, 2020 @ 5:14 pm

    Hi there,

    I don’t see an option to update the plugin from my CMS (WordPress > Plugins).

    See: https://imgur.com/SecxqWT

    – Dane

    Moove AgencyMoove Agency
    May 26, 2020 @ 5:43 pm

    Hi Dan,

    If the plugin is on the list and is activated and yet you can’t update it, then follow these steps:
    1) Delete the premium add-on plugin from your CMS completely
    2) Update the GDPR free plugin to the latest version
    3) Deactivate the licence key on the “Licence Manager” tab of the free GDPR plugin
    4) Paste the licence key again and activate again > this will force automatic download of the latest version of the premium add-on

    Does this solve your problem?

    Premium
    AvatarDane
    May 26, 2020 @ 6:27 pm

    Hi,

    I followed the steps and the Premium plugin has been updated.

    I also cleared all caches.

    However, the “enabled by default” feature is still not working, despite being set to “Enabled” in the 3rd party cookie settings.

    – Dane

    Moove AgencyMoove Agency
    May 29, 2020 @ 1:45 pm

    Hi Dane,

    Thanks for your patience on this.

    We identified the issue and will release an update of the plugin early next week that will fix this issue.

    Hope this helps.
    Thanks

    Premium
    AvatarDane
    May 29, 2020 @ 4:37 pm

    Thank you so much.

    I’ll be on standby for the plugin release.

    Cheers,
    Dane

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